Return / Exchange Window

You may request a return or exchange within 7 days of receiving your order.

Eligibility Criteria

• Items must be unused, unwashed, and in their original condition.
• All tags and packaging must remain intact.
• The product must be free from stains, perfume, or wear marks.

Non-Returnable / Non-Exchangeable Items

• Customised or made-to-order products (crafted as per your measurements or requests).
• Sale, discounted, or final-sale items.
• Accessories or jewelry, due to hygiene reasons.

If You Receive a Damaged or Incorrect Product

• In the rare case that your order arrives damaged, defective, or incorrect, please inform us within 48 hours of delivery.
• To help us resolve the issue quickly, send clear photos or videos of the product through WhatsApp or email to our customer care at support@houseofsthri.com.
• Our team will verify and guide you through the next steps — whether it's an exchange, repair, or return.
• For approved cases, pickup or return instructions will be shared, and we will cover any shipping costs (if applicable).

Return / Exchange Process

1. Contact us via email or WhatsApp with your order number and return/exchange reason.
2. Once your request is reviewed, we'll confirm eligibility and share return details.
3. Pack the product securely (preferably in its original packaging).
4. After receiving and inspecting your product, we'll process your exchange, store credit, or refund within 5–10 business days.

Refunds / Store Credits

• Refunds (if applicable) are processed as store credit or replacement after successful quality inspection.
• Original shipping charges, if any, are non-refundable.

✨ Every exchange or return helps us serve you better — thank you for your patience and understanding.